Support
Help and contact information for the GRLD app and grld.gg.
Contact us
Have a question, found a bug, or need help with your account? Email our support team and we'll reply as soon as we can — usually within a couple of business days.
To help us resolve your issue quickly, include the email address on your account, your device and app version, and a short description of what happened.
Frequently asked questions
What is GRLD?
GRLD is a TCG investment platform for Pokémon card collectors. It helps you discover, track, and time your grailed cards using price history, PSA grading data, AI-powered search, and a personal watchlist.
How do I reset my password?
On the sign-in screen, tap “Forgot password” and enter your email. We'll send you a link to set a new password. If you signed up with Apple or Google, manage your login from that provider instead.
Does GRLD cost anything?
GRLD is currently free to use. Creating an account is free, and there are no paid subscriptions or in-app purchases at this time.
How do I delete my account and data?
You can delete your account directly in the app: open the Profile tab and tap Delete Account. Deletion is immediate and permanent. You can also submit a request on our Data Deletion page.
Where do the prices and grading numbers come from?
Prices are aggregated from market sales data and refreshed regularly. PSA population and grading figures come from public PSA data. Figures are estimates for research purposes and are not financial advice.
Still need help?
Email us and we'll get back to you. Include your account email and a description of the issue so we can help faster.
More resources
- Privacy Policy — how we handle your personal information.
- Terms of Service — the terms that govern your use of GRLD.
- Data Deletion — request deletion of your account and data.